Client Experience & Project Manager
Location: Remote (or specify if hybrid/in-office)
Type: Full-time / Contract
Reports to: Founder / Creative Director
We are looking for a Client Experience & Project Manager to ensure seamless project execution, maintain excellent client communication, and manage onboarding processes. This role is perfect for someone who is organized, detail-oriented, and passionate about creating smooth, efficient workflows.
Key Responsibilities
Project Management & Execution
- Oversee project timelines, ensuring all tasks and deliverables are completed on schedule.
- Work closely with designers, developers, and other team members to manage workflows efficiently.
- Track project milestones, identify risks, and implement solutions to keep projects moving forward.
- Ensure quality control by reviewing deliverables before they are sent to clients.
Client Experience & Onboarding
- Serve as the primary point of contact for clients, keeping them informed throughout the project.
- Manage the client onboarding process, ensuring a smooth transition from sales to project execution.
- Gather client requirements and ensure project briefs are clear, structured, and actionable.
- Address client questions and concerns promptly, maintaining a high level of professionalism.
Operations & Process Improvement
- Streamline internal workflows to enhance efficiency and team collaboration.
- Maintain and update project management tools (e.g., Asana, ClickUp, Trello, or Notion).
- Continuously identify opportunities to improve the client experience and project execution.
Requirements
- 2+ years of experience in project management, client relations, or operations (preferably in a creative agency, branding, or design-related industry).
- Strong understanding of branding, design processes, and digital projects.
- Exceptional organizational skills and ability to manage multiple projects at once.
- Excellent verbal and written communication skills.
- Proficiency in project management tools (e.g., Notion, Trello, Asana, or ClickUp).
- Ability to anticipate client needs and provide proactive solutions.
Bonus Skills:
- Experience working in a branding or creative agency.
- Familiarity with tools like Canva, Figma, Slack, and Google Workspace.
Why Join Kle Studio?
- Work in a creative and innovative environment.
- Collaborate with leading brands and businesses.
- Opportunity to grow and shape the client experience for a top-tier branding agency.
- Flexible work environment with a strong focus on efficiency and results.