Client Experience & Project Manager

Location: Remote (or specify if hybrid/in-office)
Type: Full-time / Contract
Reports to: Founder / Creative Director

We are looking for a Client Experience & Project Manager to ensure seamless project execution, maintain excellent client communication, and manage onboarding processes. This role is perfect for someone who is organized, detail-oriented, and passionate about creating smooth, efficient workflows.

Key Responsibilities

Project Management & Execution

• Oversee project timelines, ensuring all tasks and deliverables are completed on schedule.
• Work closely with designers, developers, and other team members to manage workflows efficiently.
• Track project milestones, identify risks, and implement solutions to keep projects moving forward.
• Ensure quality control by reviewing deliverables before they are sent to clients.

Client Experience & Onboarding

• Serve as the primary point of contact for clients, keeping them informed throughout the project.
• Manage the client onboarding process, ensuring a smooth transition from sales to project execution.
• Gather client requirements and ensure project briefs are clear, structured, and actionable.
• Address client questions and concerns promptly, maintaining a high level of professionalism.

Operations & Process Improvement

• Streamline internal workflows to enhance efficiency and team collaboration.
• Maintain and update project management tools (e.g., Asana, ClickUp, Trello, or Notion).
• Continuously identify opportunities to improve the client experience and project execution.

Requirements

• 2+ years of experience in project management, client relations, or operations (preferably in a creative agency, branding, or design-related industry).
• Strong understanding of branding, design processes, and digital projects.
• Exceptional organizational skills and ability to manage multiple projects at once.
• Excellent verbal and written communication skills.
• Proficiency in project management tools (e.g., Notion, Trello, Asana, or ClickUp).
• Ability to anticipate client needs and provide proactive solutions.

Bonus Skills:

• Experience working in a branding or creative agency.
• Familiarity with tools like Canva, Figma, Slack, and Google Workspace.

Why Join Kle Studio?

• Work in a creative and innovative environment.
• Collaborate with leading brands and businesses.
• Opportunity to grow and shape the client experience for a top-tier branding agency.
• Flexible work environment with a strong focus on efficiency and results.